Reference

Open mpo surga legal terms

Our Legal page puts account terms, privacy handling, cookie choices, DANA, OVO, GoPay and QRIS record rules in one place, so you know what applies before you open…

Eligibility wordingPrivacy handlingCookie choicesPayment records
mpo surga Open mpo surga legal terms
CONTACT PATHS

Check legal contact channels

Legal questions deserve a written trail, so we keep contact paths that can be matched to your account record.

Live chat legal queue Use live chat between 09:00 and 23:00 WIB when you need a quick legal routing check. We may ask you to confirm your username and recent wallet activity before discussing account records.
Email record requests Send written requests to [email protected] when you need a data correction, cookie question or payment receipt match. Include your account name and the transaction time, not your full wallet password.
Account panel messages After login, open Profile > Help > Legal Request to leave a traceable message. This path links your question to your account without exposing DANA, OVO, GoPay or QRIS credentials.
DATA RIGHTS

Manage your data rights

Your legal relationship with us includes how we collect, use, store and correct account data.

Account verification

We use identity details to match your account to wallet actions and legal requests. If a name or phone number looks inconsistent, we may pause changes until you complete Profile > Verification.

Cookie choices

Cookies help us remember login sessions, language preference and security signals. You can clear them in your browser, then sign in again and confirm any prompt tied to current legal terms.

Payment records

DANA, OVO, GoPay and QRIS records are stored with timestamps, reference numbers and account IDs. We use them to check deposits, withdrawals, refunds and legal questions about transaction history.

Security checks

Open Profile > Security to change your password, review devices and reduce account access risk. If we see unusual login behaviour, we may ask for extra confirmation before legal changes continue.

Data correction

If your name, phone number or email is wrong, contact us with the field you want corrected and why it changed. We verify the account first, then update records where the law allows.

Retention requests

You can ask how long we keep account, wallet and support records. Some data must remain for dispute handling, payment tracing and legal checks, while other items may be removed sooner.

Browse common legal questions

These answers cover the legal points we see most often from Indonesia account holders: eligibility, privacy, cookies, payment records and correction requests. They are written for practical account decisions, not as personal legal advice. If your question involves a specific DANA, OVO, GoPay or QRIS entry, contact us with the transaction time so we can connect the answer to your record.

Access depends on local law, and you are responsible for checking the rules that apply to your location. We may restrict account actions if our checks suggest the service should not be available to you.

We collect account details, login signals, verification records and wallet activity needed to run the account and answer legal requests. Payment entries may include DANA, OVO, GoPay or QRIS timestamps and reference codes.

Receipts help us match deposits, withdrawals and disputes to your account. We use the record to confirm timing and ownership, not to access your wallet password or unrelated personal wallet activity.

Yes, you can request a correction through [email protected] or Profile > Help > Legal Request. We will verify the account first, then update fields where local law permits and our records support the change.

Cookies record session status, language preference and security signals that help us present current terms. Clearing cookies may sign you out, and you may need to confirm updated legal wording when you return.

Our support team routes legal requests to staff who can check account records, payment timestamps and security status. We limit internal access to the data needed for the request and keep a message trail.

Yes. We may restrict access, wallet actions or game entry when eligibility, identity, payment ownership or local rules raise a legal concern. We will tell you which account step is needed where we can.